The service design semester is over – hello diploma project!

The Service design semester is over, and yesterday we won the AHO WORKS prize for service design for our project The Golden Suitcase! The project was made in collaboration with Telenor.

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Would you like to know more about the project?

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2015-12-14 17.56.58Pictures from our exhibition 

It’s been great working more holistically with design than I’m used to. It’s of course more complex, but it’s also rewarding to do a thorough insight phase, talk to the users, do workshops and interviews – so you are able to work with and (hopefully) solve a quite complex problem.

We got some comments on that we are in the post-it course, you might figure out why.

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We have learned a lot about working visually with complex design tasks.

Diploma project
Heidi and I have been working on our diploma project for one week now, so I will keep you updated during the prosess.

LunaWe also have a little companion on board, my Schipperke puppy Luna.



You know you’re in the service design studio when…


You might have guessed, I’m in the service design studio this fall. Here you see Ida mapping different touch-points, based on the AT-ONE method. This is my first time of having a single assignment for the whole semester, and also – our studio of 20 people will only have one single delivery. We are working with Telenor, and in a couple of weeks we are going to Serbia. We will work with their business unit in Serbia, to do some research and gain insights.

IMG_2750 IMG_2751The mood at AHO these days. 

Bilde tatt 16.09.15 kl. 12.05 #2The studio has splt into four different design firms, and I’m in Cerebell with Marie, Miriam, Cecilie & Ida. We have developed values, vision and mission – and a visual identity based on this.




cerebell_presentation5 kopierOur name Cerebell is inspired by Cerebellum – the little brain. This is the part of the brain where visceral responses happens.

Viscral responses are automatic responses and trigger direct emotional responses. They are a throwback to cave-man instincts, and most advertising works at this level. Most of our behaviour is visceral (like responsing to a smile, our need personal space), this is why it is particualy relevant for service design.

workshopWe are learning about how to facilitate workshops to gain insights, and today we are having our second workshop with Telenor. I will update you, so you can see how our project develops.